Choosing the right generator for your factory can be a long process, but the productivity and peace of mind it offers makes it all worth it. Finding the right generator model is only part of the process; the other is in finding a trustworthy generator service provider. Your factory’s productivity affects multiple people and businesses, and you need a generator services expert who’s equipped to help maintain it year-round. Luckily, gauging your generator service provider’s expertise is as easy as knowing the most valuable questions to ask. To learn about the questions you should ask your industrial generator provider, keep on reading.
1. “What is my expected wait time for a response or follow-up?”
Your generator service provider should consider your time a priority from the very first contact you have with them. It’s normal to be told during your initial call that a representative will reach out to you shortly. If that happens, make sure to ask how long you can expect to wait until you receive a follow-up. A diligent service provider will follow up with you within 24 hours. If a company makes you wait longer, it’s an indicator that you’ll face longer wait times when you need service down the line.
2. “What is the size of your team, and how many are experts in industrial generators?”
A generator dealer is only as good as the parts at their disposal. When considering working with a generator service provider, always inquire about how many parts they have in their warehouse. Down the line, this will mean shorter waits for you when your generator is in need of parts or repairs.
3. “How many industrial generator brands do you carry?”
One of the best ways to determine your generator provider’s expertise is to ask how many generator brands they carry. Typically, the less generator brands offered by a generator provider, the more specialized and knowledgeable their team is about the brands they do offer. Ideally, opt for a provider who works with only one brand. This means that they’ll have in-depth knowledge about the models they sell – and will be all the more likely to efficiently and effectively service your industrial generator.
4. “Does your company have any awards or other noteworthy distinctions?”
It’s natural that every generator service provider claims they’re above the competition – but your factory deserves someone who can put their money where their mouth is. Ask your generator provider what awards or distinctions they have that prove their claims about being “the best.” For instance, GenerX has “Premier Dealer” status from Generac, which is the most prestigious distinction a generator dealer can receive. It indicates the highest degrees of customer service, expertise, and inventory – and it means that we’ve got what it takes to take care of your industrial generator needs.
5. “What are your company’s protocols for high-volume times, like the aftermath of a hurricane?”
Only choose an industrial generator provider who you can count on to be there for your factory when you need them the most. During a power outage, a surprisingly high amount of generator service providers close up shop, limit their hours, or don’t have the bandwidth to help all of the customers who need it. Ask your generator provider about their history when it comes to the aftermath of a hurricane: did they stay put? What was their average response time to a call? How were their hours impacted, if at all? Your factory needs someone who’s there when the storm hits – no ifs, ands, or buts.
Now that you’ve got an understanding of the questions you should as your industrial generator provider, you’re much closer to finding the perfect fit. Pay attention to these criteria, and you’ll be sure to find a company your factory can count on. To learn more about our industrial services or to get a free quote on installation, don’t hesitate to reach out to us.