5 Signs a Generator Dealer is as Reliable as they Say they Are

How can you really tell that a generator dealer is as reliable as they say they are? Investing in a new generator for your business is a great move that will do wonders for your productivity during power outages. That said, it requires you to commit some money and time, and it’s important to make sure you’re investing in the best possible services – now and in the future. In order to make sure you find the best generator dealer for your business, we’ve compiled a list of the top five signs to look for to determine that you’ve found a service provider you can count on. Check them out below!

1. Specialization

If a generator dealer specializes in just one generator brand, this is actually a good sign. Rather than trying to sell more product by carrying more brands in their inventory, specialized dealers prioritize expertise. These professionals have an in-depth understanding of every machine manufactured by the brand they carry, allowing them to problem-solve much faster than a non-specialized dealer. This degree of specialization means a level of expertise that you can rely on.

2. Fast, Effective Responsiveness

One of the fastest ways to determine whether your generator dealer is as reliable as they say they are is to pay attention to their responsiveness during your first few interactions. Are you followed up with in a matter of hours, or are you forced to wait days for a reply that may never come? Does someone greet you right away, or are you sent to an automated service with little promise of follow-up? A reliable company will care deeply about the first impression it makes on you, and its team will prioritize your needs beginning with your very first interaction.

3. They Get to Know Your Business

When you reach out to a generator dealer for services, do they ask you relevant questions about your business and its needs? Or do they immediately try to push you toward purchasing a new product and scheduling a service visit? A reliable generator dealer will be more focused on doing the job right than on making a fast profit. They will ask you questions that will help inform their perspective of your business and the generator it needs. A company that pushes a sale before getting to know you is inattentive; look for one that shows they care about doing right by your business from the very beginning.

4. Great Inventory

We’ve seen this happen too often: generator service providers boast about their expertise and reliability, only to close up shop or evacuate when the storm hits and the going gets rough. A generator dealer is as reliable as they say they are when they are able to put their money where their mouth is – and that means picking up the phone and showing up when you need them most. Look for a company that isn’t just around when it’s convenient for them, but that sticks around when the storm hits, the power’s out, and you need them most.

By paying attention to these five key signs, you’ll be able to determine whether your generator dealer is as reliable as they say they are. Ultimately, it’s up to you to decide what the right fit is for your business. By thinking about your needs now and in the long term, you’ll be well-equipped to keep your business safe and powerful with a top-tier generator for years to come. To get a free quote on your commercial generator installation, don’t hesitate to reach out to us.