5 big reasons why you can count on GenerX for excellent commercial generator repair, not just installation.

At GenerX Generators, our customers are the foundation of what we do, and our pledge is to make sure that every step of their experience as generator owners is as smooth as possible, from before installation to the years following it. In order to do that, we place an emphasis on ensuring that every member of our team has the knowledge, experience, and customer service capabilities to live up to the high GenerX standard. What does that mean for customers? Clear communication, integrity-driven work, and exceptional services from installation to repair. Here’s a look at how GenerX sets and maintains the standard for excellent customer service.

Too many generator owners see generator installation as an ending: the purchase was made, the tools we brought out, and the job was done. We understand that, in reality, it’s just the beginning of what we pledge to help make a fantastic experience for you. Owning a commercial Generac generator means being able to count on its functionality for years. However, if and when the time comes that you do need a repair, we’re there for you with the same diligence and desire to help that we were when you first gave us a call.

GenerX Generators is a Premier Dealer with Generac, meaning that our team has met and exceeded the highest possible standards of customer service, inventory, and skill. As a Premier Dealer, GenerX Generators offers top-tier services far beyond installation. Whether it’s a service visit during our slow season or an emergency repair during our busiest, our team is there to make your experience as easy and worry-free as possible – and we’ve got the certifications to show that we’re pretty good at doing it.

GenerX Generators employs a minimum of eight factory-trained technicians at any given time. What does that mean for you, though? Basically, it means that you can rest assured that the person coming in to service your generator has been extensively trained, obtaining a high degree of expertise. That means faster diagnoses, smoother repairs, and less wasted time – right when you need them most.

We are able to do what we do because of the customers who choose to trust us with their commercial generator repairs and installations. That is a privilege we take seriously, and we do everything we can to make sure that working with GenerX means having a great experience every time, no matter what you need us to do for you. We are proud that our customer satisfaction rating exceeds 92% year-round, and we will always continue to do our absolute best by our customers.

The unfortunate reality is that many generator dealers close their doors in the aftermath of a hurricane, which happens to be when they are most needed by generator owners who are in need of repairs. If you invested in a generator, you should absolutely be able to use it when the need for it is most dire. That’s why GenerX pledges to keep our doors open in the aftermath of hurricane season, dispatching as many highly trained experts as possible to help businesses and families stay powered up. Your business relies on its generator in a blackout in order to keep going, and we don’t take that lightly. We pledge to be there right when you need us most.

Getting excellent commercial generator repair starts with working with a company you can trust to be consistently committed to top-tier service. If you’re in need of a generator repair or are simply considering getting a generator for your business, we’d be happy to help. Justreach out to us for a free quote