Why Service After the Sale Helps Make Your Experience with GenerX Unlike Any Other

Service after the sale is simple: it just means that a company prioritizes, and even anticipates, your needs after you’ve purchased a product – not just when they’re trying to get you to become a customer. Though easy to define, excellent service after the sale is hard to find. Too often, companies are attentive and proactive during your search for a generator, only to become noticeably less diligent once you’ve made your purchase. At GenerX, our commitment to customer service runs deep – and it extends far beyond the moment when we install your generator. To us, service after the sale simply means being there when you need us and going above and beyond to do our best work for your factory. What do we do to uphold our promise? Find out below.

Providing exceptional service after the sale means having the necessary tools to deliver on our promises. Sometimes, those tools are physical: it’s why we have state-of-the-art machines from one of the most reputable manufacturers on the market. That said, we’re also firm believers in having tools that are less tangible but equally important: integrity, perfectionism, attentiveness, and genuine customer care. And those start with our world-class team.

The GenerX team is, along with the phenomenal Generac Generators we deal, our greatest asset. As a Premier Dealer in Generac Generators, GenerX has upheld the highest possible standards of quality, starting with our team. Our service members are trained and certified in order to guarantee the highest degrees of expertise and safety on every maintenance visit. This commitment to excellence keeps every member of GenerX driven and motivated to do their best work for your factory each and every day.

In order for service after the sale to be effective, it should be as efficient as possible. That starts with you waiting for as little as possible for the maintenance you need. The reason why we keep our warehouse stocked with over $150,000 of equipment is simple: our customers deserve the best. We’re here to deliver it fast.

Another necessary criterion to earn and maintain our Premier Dealer status is an exceptional customer service record of 96% satisfaction or greater. Though we’re honored to be considered a Premier Dealer, the award is secondary to what matters most: knowing that we’re doing right by our customers and that, at the end of the day, they’re happy with the work we’re doing beyond installation. That’s the ultimate reward.

Picture this: you purchase a generator from a dealer who is nothing but attentive. Come hurricane season, you experience a power outage or unidentified issue with your machine that leaves your factory in the dark. When you contact your generator provider to schedule an emergency service visit, you’re surprised to find that they’re closed – or that their wait times are so long, your factory’s productivity is bound to suffer. Unfortunately, this is a situation that too many business owners and factory leaders in Tampa Bay face during the aftermath of a storm – and we think it’s unacceptable.

At GenerX, we’re committed to staying put after the storm so that we can help customers when they need us most. Our large, versatile team is at the ready to assist as many people as possible. We understand that other people and businesses rely on your factory to be productive. You can rely on us.

You deserve to work with a generator provider who is committed to providing exceptional service after the sale. At GenerX, we’re proud to make that commitment and to have all of the tools needed to stand by our pledge. To learn more about our services or to get a free quote on your industrial generator installation, don’t hesitate to reach out to us.